Michael Ramsey

Experience

1. VP, Retail Strategy Coach

   Simmons Bank

   Mar 2021 — Present · Little Rock, AR, US

   Responsible for training retail bankers in both individual and group settings on effective implementation of the retail and small business playbook and strategies. Responsibilities include but not limited to training consumer and small business needs-based conversations, understanding business operations and financial operations of a business customer, and effectively positioning financial products and services to meet specific needs of the client, in ways that differentiate Simmons from others within the competitive landscape. Train retail leaders on leading, coaching, and managing effective processes as outlined in the retail and small business playbooks.• Coordinate with supervisor and train retail bankers to proficiency on consumer and small business needs-based conversations in both group and individual settings.• Coordinate with Training Department with the onboarding training plan for new retail associates, including the acquisition of new retail teams via M&A activity.• Design and build new client relationship management training curriculum in concert with appropriate stakeholders to position a consistently trained retail banker team to deliver a consistent client experience.• Train effective appointment preparation tasks, including but not limited to gathering and interpreting customer and prospect information and industry trends (as per B2B) and coordinating business line partner roles and responsibilities for scheduled appointments.• Interpret business financial statements to identify needs and present appropriate products and service solutions.• Serve as subject matter expert on treasury management services and related platforms.• Lead and coach process management skills for retail leaders.• Assist retail bankers with leveraging market differentiation characteristics and identify client-specific value-add opportunities.

Education

• University of Florida

  Banking Certification, Fianance

  1991 — 1993

• University of Arkansas at Little Rock

  Bachelors of Science

  1991

Skills

• Credit
• Mortgage Lending
• Financial Analysis
• Loans
• Retail Banking
• Public Speaking
• Strategic Planning
• Small Business Lending
• Team Building
• Management
• Marketing
• Microsoft Office
• Sales
• Commercial Banking
• Banking
• Coaching
• Leadership
• Customer Service
• Training
• Consumer Lending
• Credit Analysis