Michael Pride

About Michael Pride

With over two decades of experience in IT support, I specialize in multi-channel technical support and problem resolution. At Marsh, I build, deploy, and maintain a wide range of devices and systems while ensuring seamless technology experiences through efficient incident management and clear communication. My role enables proactive identification and mitigation of risks alongside engineering teams, aligning with a commitment to operational excellence. My expertise in Active Directory, Linux, and Mac complements my focus on IT support and troubleshooting. I am dedicated to enhancing user experiences through targeted training, knowledge sharing, and adherence to standardized processes. Guided by strong technical certifications, including Comptia A+ and MCPS, I strive to support organizational technology goals with precision and collaboration.

Experience

1. Sr Analyst, IT Support

   Marsh

   Aug 2025 — Present · Raleigh, NC, US

   Provided multi-channel IT support to ensure seamless technology experiences for colleagues at Marsh McLennan. • Built, deployed, and maintained laptops, hardware, software, and mobility devices. • Collaborated with engineering teams to proactively identify and remediate at-risk devices and systems. • Delivered targeted training to optimize colleague use of MMC technology, enhancing overall productivity.

Education

• Drake University

  Master of Business Administration (M.B.A.), Project Management

  2002 — 2007

• Drake University

  Bachelor's Degree, Computer Science

  1996 — 2000

Skills

• Networking
• Strategic Planning
• Jms
• Project Management
• Customer Service
• Leadership
• Public Speaking
• Business Process
• Software Documentation
• Data Integration
• Citrix
• Hipaa
• IT Operations
• Business Process Improvement
• Process Improvement
• Coldfusion
• Troubleshooting
• Technical Support
• Windows 7
• Management
• Team Building
• Information Technology
• Windows Server
• Microsoft Office