Michael Polito
Paycom Client Success Manager // MBA recipient // MSc in AI & Digital Technology Management Recipient
- Role
- Client Success Manager at Paycom
- Location
- Edmond, OK, US
- LinkedIn followers
- 500 followers
About Michael Polito
Recent graduate with an MSc in Artificial Intelligence & Digital Technology Management from the Burgundy School of Business in Lyon, France, and an MBA from Oklahoma State University. My background spans marketing, operations, and recruitment, combined with hands-on experience in both client success and high-energy sales environments.Currently, I serve as a Client Success Manager at Paycom, where I support a portfolio of clients in maximizing the value of our Human Capital Management technology. I’m passionate about helping businesses streamline their operations, leverage data, and achieve measurable outcomes through strong partnerships and strategic guidance.I’m passionate about the intersection of technology and customer success—using digital tools, AI concepts, and a consultative approach to drive adoption, streamline processes, and deliver measurable impact. As I continue to grow in this field, I look forward to building meaningful client relationships and supporting organizations through innovation and strategic support.
Experience
Client Success Manager
Jun 2025 — Present · Oklahoma City, OK, US
Serve as the primary point of contact for a portfolio of clients, ensuring their success with Paycom’s platform post-implementation.Deliver proactive support and strategic insights to maximize client satisfaction, usage, and ROI.Act as the voice of the client internally, collaborating with cross-functional teams to resolve issues and improve the client experience.Identify upsell and cross-sell opportunities in alignment with clients’ evolving business needs.
Education
BSB - Burgundy School of Business
Master of Science - MS, Artificial Intelligence & Digital Technology Management
Oklahoma State University
Bachelor's degree, Marketing
2019 — 2023
Oklahoma State University
Bachelor's degree, Management
2019 — 2023
Oklahoma State University
Master of Business Administration - MBA
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