Michael Pl Saint Remy
Customer Support Engineer | Cyber Security Professional
- Role
- Customer Support Engineer at Kaseya
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Michael Pl Saint Remy
Driven, Results-oriented, Eager to contribute in team’s performance for a progressive organization. Enthusiastic and ready for new challenges. Continuously seeking new ideas and ways to improve a service or product.
Experience
Customer Support Engineer
Nov 2022 — Present · Miami, FL, US
Promptly and accurately record customer communications, technical troubleshooting steps taken, and relevant support activities in our ticketing system -Provide Technical Support via Telephone, Chat, Remote Meeting, and Email -Manage multiple tasks in a fast-paced environment with competing priorities -Continuously train on new and upcoming Kaseya products to ensure the highest level of technical acumen -Cross-communication between all departments to ensure issues are resolved with urgency-Ability to work independently and as a part of a cohesive team
Education
Miami Dade College
Business Administration and Management, General, 1st year
2012 — 2013
University of Miami
Cybersecurity, Cybersecurity
2021 — 2022
Santa Fe College
Business Administration and Management, General, 2nd year
2013 — 2014
IMG Academy
High School Diploma, 11th grade/12th grade
2010 — 2012
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