Michael Pisano
Client Success Manager @Trc Healthcare
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WORK HISTORY
Client Success Manager @Trc Healthcare
Pittsburgh, PA, US
Manage a multi-million-dollar national portfolio of health systems, hospitals, and clinical organizations, with additional support for universities and colleges across the United States and Canada.• Maintain and oversee more than 1.5 million dollars in annual recurring revenue, ensuring strong retention and long-term account health.• Generated over 3.1 million dollars in combined business across 2023 and 2024 through new business growth and renewal performance.• Achieved 263% new business attainment in 2024 and delivered 1.32 million dollars in renewal revenue, contributing to 1.63 million dollars in total sales at 99.2% overall attainment.• Delivered strong renewal results in 2023 with 1.56 million dollars in renewal revenue at 98% attainment, along with additional new business contributions.• Drive six-figure new business growth each year through consultative engagement, opportunity identification, and expansion into multiple departments.• Partner with leaders in pharmacy, nursing, compliance, education, quality, and workforce development to support organizational training and operational priorities.• Coordinate onboarding, implementation, and ongoing support to ensure smooth adoption and strong utilization of organizational tools and resources.• Serve as the primary point of contact for directors, managers, clinical educators, compliance officers, medical librarians, and administrative leaders across diverse healthcare and academic environments.• Collaborate with internal product, sales, support, and leadership teams to address client needs, improve workflows, and strengthen the overall client experience.• Enhance long-term partnerships through proactive communication, performance reviews, and strategic planning that help organizations achieve their education, workforce, and operational goals.
EDUCATION
University of Pittsburgh
Bachelor of Business Administration (B.B.A.), Marketing
SKILLS
ABOUT MICHAEL PISANO
I am a Client Success Manager at TRC Healthcare supporting a large portfolio of US and Canadian hospitals, health systems, and academic programs. I help pharmacy, nursing, compliance, and provider teams simplify education, improve regulatory readiness, and build stronger clinical workflows through TRC’s training, compliance, and workforce development solutions.My work centers on understanding each organization’s goals, identifying gaps, and delivering clear solutions that make their jobs easier. This includes USP 795, 797, and 800 preparation, competency tracking, technician development, onboarding programs, and state and federal monitoring through Bula Intelligence.I manage multimillion dollar renewals and expansions, build long term strategic relationships, and work closely with executives, managers, and clinical leaders. I am known for being organized, prepared, and committed to helping clients get real value from the tools they invest in.I am passionate about process improvement, client experience, and creating high quality materials that support confident decision making. I am always open to connecting about healthcare education, clinical training, compliance, and opportunities where I can bring this skill set to a broader impact.
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