Michael Phelan
Outsourcing & Third Party Risk Governance Manager @First Direct
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WORK HISTORY
Outsourcing & Third Party Risk Governance Manager @First Direct
Leeds, GB
Responsible for leading a team of analysts tasked with maintaining the relationship between first direct our global service centres and third party suppliers ensuring governance is maintained across regions/contracts and risk is managed effectively.
EDUCATION
Lancaster University
Master of Arts (M.A.), Political Science and Government
Lancaster University
Bachelor of Arts (B.A.), Criminology
SKILLS
ABOUT MICHAEL PHELAN
An Agile SAFe® 5 certified Business Operations professional currently acting as the Outsourcing and Third Party Governance Manager for First Direct Bank, part of HSBC Group.I\'m currently responsible for leading a team managing first direct third party risk and outsourcing governance, ensuring operational governance is maintained with the businesses global service centres (GSC) across the globe and third party suppliers to FD in the UK.My previous people focussed operations roles have included Business Ops Management, Resource Management and Planning, Workforce Enablement and Recruitment Business Partnering in the Digital Technology space for HSBC, Resource Solutions (Robert Walters Group) and the contingent recruitment agency Venn Group.
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