Michael Petrice

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHAEL PETRICE

Senior Operations and Service Delivery Manager with extensive experience leading large-scale, regulated service operations across justice, defence, security, and wider public sector environments. Proven track record of delivering contractual performance, operational resilience, and continuous service improvement across complex, multi-site operations.Highly experienced in service operations management, programme delivery, contract and SLA governance, KPI performance management, and regulatory compliance. Adept at leading complex operational teams, embedding workforce planning and performance frameworks, and driving transformation in high-pressure, safety-critical settings.Currently accountable for the end-to-end operational delivery of a Ministry of Justice contract, ensuring consistent service performance, stakeholder confidence, and full compliance with governance, assurance, and audit requirements. Recognised for building high-performing leadership teams, improving audit outcomes, and strengthening service continuity during periods of organisational change.Brings strong commercial and strategic awareness gained through founding and leading a private security services business, alongside over two decades of senior operational leadership within the British Army. Combines disciplined operational control with a pragmatic, people-focused leadership style that delivers results while developing capability.Core Expertise• Service Operations & Service Delivery Management• Contract, SLA & KPI Performance Management• Programme, Change & Transformation Delivery• Workforce Planning & Leadership Development• Risk Management, Governance & Regulatory Compliance• Continuous Improvement & Service Optimisation• Senior Stakeholder & Client Relationship ManagementOpen to Senior Operations Manager, Service Delivery Manager, Programme Manager, and Operational Leadership opportunities within regulated, contract-led, or service-driven organisations.