Michael Partridge

Partner @Deloitte

Toronto, ON, CA

As a Partner at Deloitte, I lead the Canadian Service Excellence practice, focused on transforming experiences for customers, employees, and ecosystem partners. My work centers on improving service through the thoughtful application of technology, supported by deep industry, functional, and alliance expertise.I previously helped grow and expand Deloitte’s Health Connect offering in Canada and internationally by shaping a distinctive vision, building high-performing teams, and fostering a culture of innovation and collaboration.Key areas of experience include:• Organizational Readiness: Helping organizations prepare for high-stakes operational events across people, process, technology, and governance. This includes defining operating models, clarifying roles and decision points, and improving response under pressure.• Business Rules Traceability: Designing and overseeing rules-driven processes where accuracy, explainability, and auditability matter. Focused on making business rules clear, testable, and traceable to outcomes.• Regulated Customer Service Operations: Leading service transformation in regulated environments where operational efficiency must be balanced with compliance, risk management, and strong customer experience.• Communications: Improving operational communications in complex settings, including high-volume outreach, audience segmentation, cross-channel coordination, and clear evidence of delivery.

Deloitte AI (Artificial Intelligence) Institute

Partner education: Applying AI research and eminence to help drive transformation and leadership.

MIT xPRO

Designing AI Products

Ryerson University

Bachelor of Business Management, Computer Information systems, with secondary focus on statistics

Fastai

Practical deep learning for coders

MITx Courses

MITx MicroMasters program certificate, Logistics, Materials, and Supply Chain Management