Michael P. Kincade
Agentic AI + Composable CDP | Scaling B2C & B2B Mobile Engagement | CPaaS/CCaaS
- Role
- Sales Director, Cis Americas (Customer Interaction Suite) at Tata Communications
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Michael P. Kincade
Charismatic, results-driven leader with 20+ years of experience building high-performing teams, fostering positive cultures, and driving revenue and business growth across B2B and B2C markets. Proven expert in recruiting, training, and mentoring cross-functional teams to optimize performance, improve operational efficiency, and align solutions with client needs. Trusted relationship builder with a strong focus on customer satisfaction, executive-level partnerships, and mutually beneficial outcomes. Known for resourcefulness, discipline, and an unwavering commitment to integrity and excellence.Specialties: Administrative ManagementBudget & ForecastingContinuous ImprovementCustomer Relationship ManagementCustomer Satisfaction Metrics/ImprovementsCustomer Service/IT Call CenterInfluence without AuthorityInternal Controls/AuditLabor ManagementLeadership DevelopmentOperations AnalysisProcess ImprovementsProfit & Loss ManagementProject ManagementQuality ControlsSoftware Implementations/ERP/CPaaSStrategic Planning & AnalysisTechnology Integration & ProcurementTraining & DevelopmentVendor Management
Experience
Sales Director, Cis Americas (Customer Interaction Suite)
Aug 2024 — Present · Tampa, FL, US
I lead revenue growth and enterprise adoption of next-generation customer engagement solutions at Kaleyra, backed by Tata Communications. My team and I help enterprises modernize communications, unlock new revenue streams, and scale customer engagement at global volumes across BFSI, Healthcare, Retail, Utilities, Travel & Hospitality, and Media & Entertainment.We drive measurable impact by deploying Agentic AI–powered engagement, composable Customer Data Platforms (CDPs), and intelligent chatbots, enabling enterprises and partners to increase engagement rates, reduce cost-to-serve, accelerate conversion, and deliver personalized omnichannel experiences at scale. Our solutions power millions of customer interactions daily, improve response times, and deliver clear ROI for both direct enterprise customers and reseller ecosystems.As a Tier 1 SMS aggregator, CPaaS, and CCaaS provider, Kaleyra—now part of Tata Communications combines global reach, carrier-grade reliability, and AI-driven automation to help enterprises move faster, sell smarter, and lead in an increasingly digital-first world.
Education
Boston College
Bachelor of Arts, Management
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