Michael P. F.

About Michael P. F.

I’m a strategic sales and operations leader with over a decade of experience driving growth, building scalable systems, and aligning teams around performance and customer impact. My background blends business development, customer success, and operational execution, helping organizations strengthen their revenue engines while creating exceptional client experiences.I’ve built customer success departments from the ground up, integrated sales, onboarding, and support into seamless post-sale operations, and led data-driven initiatives that improved forecasting, retention, and revenue growth. I specialize in optimizing CRMs, automating workflows, and creating repeatable sales processes that empower teams and enhance conversion.What drives me is growth through connection; building trusted partnerships, developing efficient structures, and enabling teams to scale with clarity and purpose. I believe sustainable success comes from operational precision, meaningful relationships, and a shared commitment to delivering value at every stage of the customer journey.

Experience

1. Strategic Growth (Saas)

   Prodigy Ems

   Feb 2025 — Present

   I lead business development and strategic outreach efforts at Prodigy EMS, driving partnerships and expanding brand awareness across the EMS and healthcare education landscape. Since joining, I’ve secured over 35 new agency accounts in my first seven months by focusing on relationship-driven sales, consultative outreach, and long-term client alignment. I’ve redefined our post-webinar and follow-up strategy to convert engagement into lasting partnerships, leveraging CRM automation and tailored messaging to increase conversion rates and reduce churn. Collaborating closely with leadership and marketing, I help shape campaigns and presentations that strengthen Prodigy’s market presence and position us as a trusted partner for EMS education and compliance management. My work centers on building meaningful connections with training officers, chiefs, and state EMS officials- creating scalable growth opportunities while ensuring every client interaction reflects the value and innovation that define the Prodigy experience.

Education

• Florida State University

  M.P.A, Public Adminstration/ Health Services Administration and Policy Specialization

• Florida State University

  B.S., Exercise Science