Michael Owen
Customer Success Manager
- Role
- Customer Success Manager at Prescient Ai
- Location
- Cumberland Center, ME, US
- LinkedIn followers
- 500 followers
About Michael Owen
I’m a seasoned Customer Success Manager and Media Buyer with 7+ years of experience in the SaaS industry, focused on managing the full post-sales lifecycle — from onboarding to retention and expansion. I’ve supported both SMB and Enterprise eCommerce brands, driving growth through strategic customer engagement, upselling, and churn reduction.Known for quickly adapting and stepping into leadership roles, I thrive in fast-paced environments and bring a strong results-driven mindset. I also have deep expertise in full-funnel marketing and paid media, with hands-on experience running campaigns across Google, Meta, and Bing Ads.Proficient in HubSpot, Salesforce, Gainsight, and other CRM platforms, I’m always learning, evolving, and sharing knowledge to help teams and customers succeed.
Experience
Customer Success Manager
Oct 2025 — Present · ME, US
Own the end-to-end client implementation, onboarding, and value realization activities within thecustomer lifecycle journey. Develop strong client relationships based on value add, expertise, and being a trusted partner. Drive renewals and upsells based on customer needs Deep investigation and root cause analysis into reported problems leveraging various marketingtools (ie Meta, Google, Shopify) Provide optimization insights and budget recommendations to turn insights into client value.
Education
Endicott College
Bachelor of Business Administration (B.B.A.), Marketing
2014 — 2018
King Philip Regional High School
High School Diploma
2010 — 2014
Florence University of the Arts
Fall Semester Study Abroad
2016 — 2016
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