Michael Ornelas
Building Trusted, Scalable Customer Experiences | Program & Product Leader
- Role
- Deputy General Manager at Cognizant
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Michael Ornelas
Results-driven leader with 10+ years of experience scaling global operations, managing multimillion-dollar programs, and driving strategic partnerships across Trust & Safety, Product Development, and Customer Success. Skilled in transforming vendor operations into value-driven ecosystems through team development, process innovation, and customer-centric execution.
Experience
Deputy General Manager
Mar 2022 — Present · San Jose, CA, US
Drove large scale operations across multiple teams (15+) delivering on client expectations and. innovating on process improvements across production lifecycle, cutting average handling time by 50% Mentored others in developing leadership behaviours. Hired, managed, and developed high performing teams.Grew business portfolio from $1 million dollar single project to $10+ million multiple project engagement (35HC to 250HC)Acted as main point of contact for client relations, cross-functional team support & internal managementManaged multiple client stakeholder across various departments, including: Data Annotations, Data Collection, Inventory Management, Scaling, & Creative Services
Education
California State University, Los Angeles
B.A, TV, Film, and Media Studies
2009 — 2011
Skills
- User Services
- Salesforce.com
- Customer Support
- Social Networking
- Social Media Marketing
- Final Cut Pro
- Social Media
- Video Editing
- Digital Media
- Event Planning
- Spanish-Speaking
- Content Strategy
- Microsoft Office
- Leadership
- Management
- Marketing
- Video Production
- Editing
- Trust and Safety
- Content Management
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