Michael Ocallaghan
Director of Event Operations @Delta Hotels by Marriott
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WORK HISTORY
Director of Event Operations @Delta Hotels by Marriott
CA
Excellent customer relationships. Currently exceeding customer satisfaction KPI\'s by 2.2%- Increased server engagement by 10% in 2019- Recruited and mentored a new leadership team with a focus on amazing customer experience- Introduced strategic processes to the F&B division to outperform aggressive beverage cost targets- Project lead in launching the Mobile Dining App for the hotel. I worked with internal and external teams to work through issues of software integration for a successful launch
SKILLS
ABOUT MICHAEL OCALLAGHAN
Experienced hospitality leader specializing in incorporating generative AI, artificial intelligence tools, and innovative hospitality management. With extensive expertise in food and beverage and large-scale events, I leverage AI solutions like ChatGPT, Midjourney, Runway ML, Blender, and Microsoft Copilot to redefine guest experiences, enhance operational efficiency, and drive creative marketing strategies.I am passionate about pushing boundaries with AI to lead industry innovation in hospitality and events. My goal is to empower companies to stay ahead of industry trends, boost customer engagement, and unlock new growth opportunities by leveraging cutting-edge AI tools and techniques.Experience Highlights:Extensive experience in hospitality, focused on guest experiences, F&B operations, and executing high-profile events.Proven leader in fast-paced, high-stakes environments, specializing in AI-driven hospitality solutions.Expertise in planning and executing diverse events, including corporate conferences, political gatherings, and VIP experiences.Built and led high-performing teams to deliver exceptional event experiences.Currently implementing AI solutions, such as ChatGPT, Midjourney, and Microsoft Copilot, to enhance guest satisfaction, streamline operations, and innovate marketing campaigns.Skills & Expertise:Generative AI & Prompt Engineering (ChatGPT, Midjourney, Runway ML)Artificial Intelligence in HospitalityFood & Beverage Operations ManagementAI-driven Guest Experience EnhancementLarge-Scale Event Planning & ExecutionGraphic Design & Animation for Marketing (Blender)AI Integration with Microsoft CopilotTeam Leadership & TrainingBuilding High-Performing TeamsCreative Solutions for Business ChallengesWhat I\'m Looking For:I want to collaborate with industry leaders ready to harness AI to elevate their business. Let\'s connect if you\'re interested in transforming hospitality and events through creativity, technology, and AI-driven innovation.
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