Michael O. Hopkins

Vice President of Client Success @Startek

Pittsburgh, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Vice President of Client Success @Startek

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US

Bringing brands across the globe closer to their customers through memorable, personalized experiences. With the core foundation of delivering exceptional client and customer experience. Responsibilities include, building long term client partnerships through a robust suite of digital and human delivery capabilities.

EDUCATION

2003 — 2003

Metso

Symons Crusher Maintenance, Geology/Earth Science, General

2007 — 2012

SCTE

Broadband Premise Expert, Telecommunications Engineering

2007 — 2010

National Cable Television Institute

Broadband Installer 1

1985 — 1997

Wilson Christian Academy

High School, General Education

SKILLS

Technical SupportMicrosoft ExcelCablingSecurity OperationsStrategic PlanningNew Home ConstructionContact CentersAccount ManagementTelecommunicationsCustomer ExperienceTroubleshootingVoipMicrosoft OfficeSalesSales ProcessSalesforce.comHigh Speed NetworksAs400 SystemProgram ManagementSecuritySales ManagementVendor ManagementTelephonyCall CentersIpManagementTeam BuildingCross-Functional Team LeadershipSoftware InstallationProject ManagementWorkforce ManagementOptical FiberLow VoltageSales OperationsCustomer RetentionCustomer ServiceTrainingCustomer SatisfactionWirelessSalesf

ABOUT MICHAEL O. HOPKINS

Skills: 🤝 Relationship Management (Client/Partner) Operations Leader & …

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Michael O. Hopkins — Vice President of Client Success at Startek in Pittsburgh, PA, US | Unifers