Michael Obrien
Head of Business Integrity & Compliance @First Customer Contact Ltd
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WORK HISTORY
Head of Business Integrity & Compliance @First Customer Contact Ltd
Sheffield, GB
ABOUT MICHAEL OBRIEN
Having recently retired after 30 plus years in the British Transport Police, my knowledge of the railway and its operators is first class. I spent fifteen years as a Detective investigating serious and organised crime, during which time I had secondments to numerous major incident investigation teams, including being a member of the technical investigation team for the Great Heck train crash, which involved the analysis of large amounts of data and required a high level of attention to detail. For the last ten years I have been a Financial Investigator and Fraud Specialist, trained to the Enhanced Financial Investigation level (EFIS) and as a Specialist Fraud Investigator by the City of London Police. I have an extensive fraud and financial investigation background and as the only fraud specialist outside London within the BTP, I dealt with all serious fraud investigations. I am currently studying for an MA in Fraud and Financial Crime. One of the key roles held prior to leaving the BTP was as a gatekeeper and co-ordinator of Operation Snape, the joint BTP and TOCs response to the threat of Delay Repay and Chargeback fraud. Initially the operation had four TOCs however before I left, this had increased to some 15 TOCs working in partnership. I have a clear understanding of the areas of weaknesses that individuals exploit and an excellent understanding of the fraud risk and offender profile.
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