Michael Oluwatosin Bakare
Associate Relationship Manager @Lloyds Banking Group
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WORK HISTORY
Associate Relationship Manager @Lloyds Banking Group
Wolverhampton, GB
Resolved 70%+ of over 1,100 inbound queries of business banking customers (with turnover between £0-£3million) at first point of contact, leading to excellent scores in my customer satisfaction metrics.• Conducted over 300 business reviews and processed 21 successful lends of £200k+, ensuring to manage the associated risks and identifying new customer retention or business opportunities to increase bank’s market share of and revenue from customer business.• Identified customers stated and un-stated financial needs whilst addressing their deposit/savings enquiries using my strong communication skills and met all the needs with fair outcomes.• Established good relationships with group partner companies and brought the whole bank to customers by cross selling products to meet their needs through partner referrals.• Developed personal capabilities and supported the development of others in my team using existing formal and informal training opportunities, leading to recognition and excellent feedback on my performance from customers and colleagues in other service areas.
EDUCATION
University of Birmingham
Master's degree
University of Ibadan
Bachelor of Science (B.Sc.)
ABOUT MICHAEL OLUWATOSIN BAKARE
I am a Finance professional, Relationship Manager, Business/Corporate Banking Associate. I recently completed my postgraduate degree in Economics, at the University of Birmingham, with particular interest in the functioning of individuals and firms in the economy and their role in the development of the nation at large. I also have a strong interest in the impact that relationships of individuals, firms and countries have on their wellbeing as a whole (for example, Ukraine\'s relationship with Russia and the Western World viz-a-viz the invasion of its territory since February 2022). During my Masters, I completed the Future Leaders Certificate (FLC) program at university, a program which developed my leadership and entrepreneurial skills from a consultancy perspective. Ultimately, I intend to engage in work that most directly promotes equal opportunity, work-life balance, and individual creativity. I am also a 2014 graduate of University of Ibadan, Oyo State, Nigeria with a concentration in Economics, a degree I achieved with the financial support of the BRF Scholarship Fund, an award I secured before gaining admission in 2010. At Ibadan, I focused my academic coursework on monetary policy and its effect on agricultural output. I bagged the Faculty Dean\'s Award of Excellence in the 2010/2011 Session. With over five (6) years experience in the Banking industry, I seek engaging and exciting roles in the UK Financial Services Sector to hone my financial skills and contribute my quota to the development of the economy through the finance space.
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