Michael O.

Director, IT and Business Operations @Netact Services Inc

CA

Developing and overseeing SMART (Specific, Measurable, Attainable, Relevant, Time) projects on IT infrastructures, software & automation* Ensuring strategic capacity planning and directing all of the IT department, including; directly supervising employees and managing employees’ concerns and performances* Communicating with internal IT team, clients & other departments as collaboration requires* Determining business requirements for IT systems, including AI/ML tools * Identifying & eliminating cybersecurity vulnerabilities with strategic solutions that increase data security* Directing and supporting the implementation of new systems* Identifying and recommending new technology solutions, including robotics projects * Overseeing departmental finances, including budgeting & forecasting* Responsible for planning, directing, leading, organizing & operating within yearly budgets* Recruiting & training staff members with defined job responsibilities* Oversee the implementation of new operations sites & managing key accounts & prospected new business opportunity* Provide sales support & assisting with generating business proposals* Execute solid understanding of the meaningful financial metrics, & utilizing data to make business decisions * Lead the delivery of continuous improvement initiatives by partnering with functional representatives and IT departments * Act as a data steward for Key Performance Indicators for projects; process business indicators & analytics as needed for core processes* Evaluate interdependencies between stakeholders, systems, service management solutions & define systems acceptance criteria for software product* Develop lasting relationships with partners for optimized systems integration, & respond to questions & concerns from stakeholders & executive managements with supporting research and recommendations* Implementing executive policies & reporting to A&C-suite level* Leading internal & external stakeholder engagement

Alcatel-Lucent University

Project Management

University of Benin

Bachelor of Science - BS, Computer Science

triOS College Business Technology Healthcare

Information Technology Professional

University of Calabar

Master of Business Administration

BCS, The Chartered Institute for IT

ITIL Service Management

The Federal Polytechnic Ede, Osun State, Nigeria.

National Diploma, Mathematics and Statistics

University of Benin

Computer Science

triOS College Business Technology Healthcare

Information Technology Project Management