Michael Nunn

About Michael Nunn

With nearly 5 years of experience as a Sr. Customer Engagement Manager, I have a proven track record of building lasting and profitable relationships with key strategic accounts in the ecommerce and retail industry. I have managed the implementation, onboarding, training, and support of ecommerce tools that provide comprehensive and actionable pricing insights for our clients.As a customer advocate and product trainer, I collaborate with cross-functional teams to ensure the satisfaction and success of over 25 high-revenue accounts, including household names like Best Buy, Advance Auto Parts, Guitar Center, and Nestle. I tailor each interaction to the specific needs and goals of each client, delivering custom reports, insightful recommendations, and prompt resolutions. I also work closely with the sales team to drive contract renewals and upsells by demonstrating the value and impact of Wiser Solutions. My passion is to turn customers into raving fans and help them achieve their pricing objectives with our innovative solution.

Experience

1. Customer Success Manager

   Laketec

   Feb 2024 — Present · Cleveland, OH, US

Education

• Niagara University

  Bachelor of Science (B.S.), Sport Management

  2008 — 2011

Skills

• Customer Service
• Marketing
• Event Management
• Archtics
• Time Management
• Sales
• Team Leadership
• Sports Management
• Leadership Development
• Event Planning
• Social Media
• Sports Marketing
• Sponsorship
• Sponsorship Sales
• Facebook
• Ticket Sales
• Leadership
• Sports