Michael Nguyen
Principal Consultant - Service Delivery Manager for Hyundai Autoever America @OSI Digital
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WORK HISTORY
Principal Consultant - Service Delivery Manager for Hyundai Autoever America @OSI Digital
Service Deliver Manager for Hyundai AutoEver America, dedicated support for Hyundai Capital America with managerial responsibility for Workspace Management, IT Operation, Network, and Platform Services. Responsibility includes but no limited to- Managing an offshore and onshore team consisting of 50+ team members, spanning across several regions- In representation of OSI Digital, managing our organization service delivery for Hyundai AutoEver America, ensuring we exceed our deliverable in all categories - such as, FCR, ASA, MTTR, MTPR, SLA, CSAT and ticket volume and handing- Introduce continuous improvement across all services, by integrating new solutions and technology- Act as an advisory to provide insight on IT strategy- Support IT governance, operation and compliance- Manage and support existing and new engagement by way of staffing, project management and financial oversight.
EDUCATION
California State University, Fullerton
Bachelor of Arts - BA, Business Administration, Information Systems
ABOUT MICHAEL NGUYEN
As a Principal Consultant and Service Delivery Manager at OSI Digital, I bring extensive experience in managing IT operations, service delivery, and workspace management. With over 7 years of expertise in service management roles, I lead offshore and onshore teams to deliver exceptional outcomes across key performance metrics like SLA, CSAT, and MTTR. My role focuses on fostering operational excellence for Hyundai AutoEver America by integrating innovative solutions and driving continuous improvement initiatives. My professional mission centers on enabling organizations to optimize IT service delivery while enhancing user satisfaction and operational efficiency. With a strong background in managing client device ecosystems, AWS Workspace, and network platforms, I have successfully implemented scalable solutions to meet dynamic business needs. Colleagues value my ability to align technical strategies with business objectives, ensuring seamless service operations and sustained growth.
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