Michael Nass

AVP of Payroll @Vensure Employer Solutions

Milwaukee, WI, US

Provide strategic leadership and operational oversight for payroll operations, focusing on client experience, team performance, and process optimization. Known for driving measurable improvements in efficiency, accuracy, and staff development while supporting company-wide initiatives.Part of the payroll operations leadership team for a large PEO, overseeing client service, performance management, and strategic initiatives.Analyze client and performance data daily to ensure accuracy and proactively address escalations or process gaps.Provide performance metrics and coaching to team leaders weekly, holding managers accountable for results while supporting their professional growth.Conduct one-on-one sessions with subordinate managers to drive leadership development, improve team performance, and enhance capacity.Collaborate cross-functionally with peers to identify and implement process improvements and training opportunities that strengthen the client experience.Support company-wide and departmental initiatives while maintaining a strong focus on operational efficiency and service delivery.Actively engaged in projects to refine client complexity calculations—optimizing staff alignment and improving cost predictions for pricing strategies.

University of Wisconsin-Milwaukee

Bachelor of Arts (BA)