Michael Nalls
IT Business Analyst
- Role
- Business Resileincy Analyst at Americold Logistics, LLC.
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Michael Nalls
Strategic Business & IT Analyst with 15+ years’ experience driving operational improvements and system optimization across public and private sectors. Proven ability to translate complex business needs into actionable solutions. Skilled in stakeholder engagement, requirements gathering, UAT coordination, and product analysis.
Experience
Business Resileincy Analyst
Oct 2025 — Present · Atlanta, GA, US
Drive daily business resiliency operations by actively maintaining continuity plans, implementing new applications, and assessing organizational risks. Supported development and maintenance of Global Business Continuity and Crisis Management Plans. Participated in creation of Business Impact Analyses (BIAs) and risk assessments to identify operational vulnerabilities and recovery gaps. Administered and updated continuity data within governance platforms (e.g, Riskonnect) to ensure accurate reporting of resiliency metrics. Configured user profiles, presented system capabilities, and delivered end-user training for the AlertMedia mass notification platform to enhance crisis communication readiness. Point of contact for AlertMedia application providing support technical and operational support to end users. Collaborated cross-functionally with IT, Safety, and Operations teams to strengthen recovery strategies, drive process improvements, and support enterprise-wide resiliency initiatives.
Education
Georgia State University
Bachelor of Science, Public Administration
1989 — 1994
University of Phoenix
Master, Business of Administration
2008 — 2009
Georgia State University
Bachelor of Science - BS
Skills
- Wireless
- Troubleshooting
- Telecommunications
- Networking
- Management
- Mobile Devices
- Computer Network Operations
- Technical Support
- Lte
- Training
- Product Management
- Quality Assurance
- Gsm
- Universal Mobile Telecommunications System (Umts)
- Wireless Technologies
- Business Process Improvement
- Leadership
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