Michael N. Pannunzio

Deskside Services Team Lead for North America - IT Manager @Allianz Technology

New York, NY, US

Responsible for resolving tier (1 - 2) support problems on client devices of identified VIP customers. Provide support of hardware and operating systems, installation, configuration, and administration of workstations, notebook computers, VDI\'s, phones, handheld devices, and other client devices. Time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently minimizing disruptions, and may share support of a 24-hour on-call rotation schedule for premier support end users as identified. These responsibilities, complying with IT policies, procedures, and standards.Analyze, install, develop, modify, and maintain operating system software, and operations control software.Resolve technical, operational and equipment problems of all severity levels and coordinate the use of external resources to resolve the most complex problems.Serve as a resource for solving user and application problems and provide technical assistance and information to other Technical Services Personnel.Prepare documentation for use by operations staff, application teams and business users and train them to use systems software and related hardware facilities.Evaluate available hardware and software and make recommendations on products for end users as well as on system configurations.Provide input into the technical approach to solve a business need.