Michael N. Emmanuel

About Michael N. Emmanuel

Senior Change Management executive with 20 years of experience in delivering digital transformation support and driving business results for Fortune 100 companies worldwide, leading applications, transformation, enterprise AI, and end-user operations across the globe in Aerospace & Defense, Environmental, and Financial Services. Experience in the establishment and deployment of change management, standards, methodologies, processes, tools, and best practices for an enterprise leading teams of change management specialists to drive key transformation initiatives in support of employees across 200+ countries.Critical experience:*Launching and staffing a Digital Change Management Office *Establishing change management framework, standards, methods, processes, tools, and best practices for successful execution of digital change initiatives *Develop and deploy training and coaching programs in change management practices, methods, tools to achieve successful technology-enabled change outcomes *Lead team of change specialists to drive change management, organizational alignment, communications, and training initiatives *Work with executives and people-leaders to define change management agenda and lead team to execute *Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance and readiness for change *Develop and deploy user adoption/training programs for technology-enabled implementation initiatives *Drive change support for enterprise scale digital initiatives delivering strategic business outcomes

Experience

1. Director, Rtx Global Organizational Change Management, Process and Systems Transformation

   RTX

   Mar 2026 — Present · Farmington, CT, US

   Providing executive change management leadership for RTX transformational activities branded oneRTX. The intent of the oneRTX Process & Systems Transformation program is to harmonize key business processes, associated tools, metrics and reporting, and incorporate them into a common enterprise resource planning (ERP) system serving more than employees worldwide.Leading change management efforts across the program, with a focus on strengthening organizational readiness, adoption planning, and stakeholder engagement that are closely aligned with, and advance, the overall business and people strategy of RTX.

Education

• University of Connecticut

  B.S, Finance

• University of Connecticut School of Business

  Bachelor of Science, Finance

• United States Military Academy at West Point

  Thayer Executive Leadership

• United States Military Academy at West Point

  Thayer Executive Leadership, United States Military Academy at West Point

• Thayer Executive Leadership

  Executive Leadership

  2020 — 2020

Skills

• Account Management
• Sales
• Credit Risk
• Customer Service
• Financial Services
• Loss Mitigation
• Strategic Planning
• Banking
• Risk Management
• Fha
• Mortgage Servicing
• Loan Servicing
• Team Building
• Management
• Mortgage Lending
• Process Improvement
• Finance
• Portfolio Management
• Loans
• Underwriting
• Executive Management
• Operations Management
• Credit Analysis
• Call Center Development
• Call Centers
• Business Development
• Loan Origination
• Call Center Start-Up
• Credit
• Leadership
• Mortgage Banking
• Consumer Lending