Michael Murphy

Business Transformation Manager @BDO UK

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Business Transformation Manager @BDO UK

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Liverpool, GB

EDUCATION

N/A

Hugh Baird University Centre

Business Management Diploma

N/A

Hillside High School

Associate's degree

SKILLS

Contact CentersSix SigmaChange ManagementRegulatory AffairsStrategyOutsourcingCustomer Relationship Management (Crm)Fault AnalysisBusiness TransformationCustomer ServiceCustomer JourneysCustomer ExperienceContract NegotiationAgile MethodologiesCost ManagementService DeliveryManagementAgile & Waterfall MethodologiesFault ManagementContract ManagementOutsourcing ManagementService Improvement

ABOUT MICHAEL MURPHY

An accomplished senior operations manager highly skilled in business transformation and creative problem solving. Possesses significant large-scale business experience delivering process enhancements, service excellence and partner management within multi-cultural environments. Particularly adept at building highly engaged and motivated teams who deliver complex corporate changes and services.Translates complex strategy into customer-centric solutions whilst delivering £ multi-million cost savings.

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Michael Murphy — Business Transformation Manager at BDO UK in Liverpool, GB | Unifers