Michael Mullen

Senior Technology Delivery Agent for Interpublic Group

Role: Senior Technology Delivery Agent for Interpublic Group at Interpublic Group (IPG)
Location: Plymouth County, MA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Michael Mullen

A versatile and experienced Technical Analyst with expertise in SOX Compliance, Apple and…

Experience

Senior Technology Delivery Agent for Interpublic Group
Interpublic Group (IPG)
Jul 2015 — Present · Boston, MA, US
Primary desktop support agent responsible for 300+ users between three IPG agencies with an averageresponse and ticket closure time of 45-60 minutes.Responsible for creating, maintaining, and disabling all user accounts aswell as the imaging, shipping, and the return of all company computersand/or technology assets.Coordinate and manage workstation monitoring, security, softwarerollouts, and critical OS patching using JAMF and Landesk/Ivanti.Manage and maintain up-to-date Macintosh and PC workstation images fordeployment.Responsible for local server hardware and software maintenance as well as cloud infrastructure.Created a local Apple Global Service Exchange Self-Service Account toperform in-office Mac device diagnostics, repairs, and shipping access tothe Apple Depot repair facility.Compile daily, weekly, and monthly SOX compliance reports for sectionsIA-HR-01 (Clean Desk Policy), IA-IT.02 (Backup Reports), IA-IT.08 (CriticalOS Patching for workstations and servers), IA-IT.09 (Antivirus) and IA-IT.21 (Device Encryption).Established, manage, and maintain the technology Asset & Inventorysystem as well as managing inventory replenishment/levels to support thebusiness needs.

Contact information

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Current company

Omnicom

Advertising Services · 8.4K employees · New York, New York, United States

Omnicom is the world’s leading marketing and sales company, built for intelligent growth in the next era. Powered by Omni, Omnicom’s Connected Capabilities unite the company’s world-class agency brands, exceptional talent and deep domain expertise across media, commerce, consulting, precision marketing, advertising, production, health, public relations, branding and experiential to address clients’ critical growth priorities and deliver sustainable growth. _______________________________________________________________________________________ Please be aware there are instances when scammers fraudulently misrepresent and misuse Omnicom’s name to try and scam individuals out of money and personal information by offering fake job opportunities. These scammers often communicate via messaging services. Omnicom will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunities that ask for money prior to starting and/or ones where communications take place exclusively via chat. Please refer to this guidance from the Federal Trade Commission on what you can do to help prevent being scammed and actions you can take in the event you were a victim. If you spot a scam, please report it at ReportFraud.ftc.gov.

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