Michael Mukolu
IT Support Technician @Pret A Manger
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WORK HISTORY
IT Support Technician @Pret A Manger
Manchester, GB
Provide advanced technical support for 800+ retail locations across UK, US, Hong Kong, and France• Manage complex Active Directory environments with user accounts and security group policies• Collaborated 3rd party vendors and network operations team for escalated connectivity and performance issues• Administer Microsoft 365 tenant including Exchange Online, SharePoint, and Teams infrastructure• Deploy and manage Apple devices using Jamf Pro and Apple Business Manager for iOS fleet management• Troubleshoot Oracle Micros POS systems ensuring minimal downtime during peak trading hours• Utilize ServiceNow for incident management and Datto for backup/recovery operations• Mange Cisco Meraki network infrastructure across multiple geographic locations• Implement Zscaler VPN, Palo Alto solutions and manage Okta identity verification systems• Achieved 80% first-call resolution rate for escalated technical issues
EDUCATION
Regenesys Education
Effective Business Presentation Skills
Lagos State University
Bachelor's degree, Computer Science
The University of Salford
Master's degree, Cyber Security, Threat Intelligence and Forensics
Nigerian Railway Technical Institute.
Diploma, Computer Engineering
ABOUT MICHAEL MUKOLU
IT Support Specialist & Systems Engineer | 5+ Years Enterprise Experience | Manchester-BasedExperienced IT Support Professional with 5+ years delivering enterprise-level technical solutions across global operations. Specializing in 2nd/3rd line support, systems engineering, infrastructure support, and advanced server administration. CURRENT ROLE HIGHLIGHTS- Supporting 800+ retail locations across UK, US, Hong Kong & France- Managing complex infrastructure troubleshooting and help desk operations- Leading server administration and systems engineering projects- Maintaining 95% first-call resolution rate with 99.2% uptime achievement CORE EXPERTISE- 2nd Line Support & 3rd Line Support Engineering- Infrastructure Support & Server Administration- Help Desk Management & Technical Leadership- Systems Engineering & Network Infrastructure- Enterprise Security & Compliance Management KEY TECHNOLOGIES:Active Directory | Microsoft 365 | Jamf Pro | SCCM | ServiceNow | Cisco Meraki | Zscaler | Oracle Micros | Windows Server | Linux Administration SEEKING OPPORTUNITIES:Currently seeking 2nd/3rd Line Support, Systems Engineer, or Infrastructure Support roles in the Manchester area. Open to hybrid/remote positions.Ideal roles: IT Support Specialist | Systems Engineer | Infrastructure Support | Server Administration | Help Desk Leadership Location: Manchester, England Work Preference: Hybrid/Remote Salary Expectation: £ Availability: Immediate startAlways open to discussing challenging technical projects, infrastructure optimization opportunities, and how I can contribute to your IT team\'s success.#ITSupport #SystemsEngineer #InfrastructureSupport #Manchester #HybridWork
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