Michael Muglia
Education Segment Retention Leader @Zoom
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WORK HISTORY
Education Segment Retention Leader @Zoom
Lead the Education Segment retention and churn strategy, driving initiatives to improve customer renewal rates and long-term account health- Establish and chair the EDU Risk Task Force, a cross-functional forum to identify, assess, and mitigate at-risk renewals-Partner with Sales, Renewals, Customer Success, Finance, and Data Science teams to align on churn definitions, metrics, and reporting consistency across the Education -Collaborate with product and marketing teams to embed retention goals into product roadmaps and lifecycle marketing campaigns- Lead cross-functional alignment between Education and other business segments (SMB, Enterprise, Indirect) to ensure consistent retention strategies and customer experience -Represent the Education segment in executive reviews and QBRs, providing insights on churn trends, risk mitigation outcomes, and strategic recommendations
EDUCATION
East Stroudsburg University of Pennsylvania
Master's Degree, Public Administration
East Stroudsburg University of Pennsylvania
Bachelor of Arts (BA), Political Science and Government
SKILLS
ABOUT MICHAEL MUGLIA
Delivering Happiness
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