Michael Morris

About Michael Morris

Transforming operational complexity into competitive advantage.I\'m a business operations executive with a proven track record of driving P&L performance, optimizing enterprise-scale service delivery, and delivering measurable financial outcomes in technology-enabled environments. My approach combines disciplined operational governance, advanced analytics, and cross-functional leadership to solve complex business challenges and unlock sustainable margin improvement.Currently serving as Business Operations Manager at DXC Technology, I oversee multi-million-dollar financial services portfolios, governing end-to-end operations across global delivery teams.My expertise spans the full operational lifecycle, from strategic planning and risk mitigation to financial controls and stakeholder engagement. I excel at translating complex data into actionable insights, building scalable operating models, and aligning sales, delivery, and finance functions to drive business performance.Core Competencies:• Service Delivery Management & SLA/KPI Governance• P&L Performance Optimization & Contract Profitability• Business Operations Leadership & Transformation Management• Advanced Analytics, Power BI & Data-Driven Decision Frameworks• Onshore/Offshore Team Collaboration & Vendor Oversight• Process Automation, Workflow Redesign & Continuous Improvement• Operational Risk Assessment & Financial ControlsImpact Highlights:• Achieved 98%+ SLA and KPI adherence by establishing operating cadence, deploying structured risk assessments, and addressing single points of failure across systems, vendors, and skill coverage• Improved contract margins by up to 15% through root cause analysis and corrective action execution• Reduced delivery risk by 25% via proprietary risk modeling and dependency mapping• Automated critical workflows, eliminating 7–8 FTE equivalents in manual effort• Achieved 20%+ ROI on investment portfolios through advanced statistical analysisI thrive in environments where operational rigor, analytical precision, and strategic execution converge. Whether stabilizing underperforming portfolios, governing complex delivery operations, or building data infrastructure for informed decision-making, I deliver results that strengthen the bottom line.Let\'s connect if you\'re looking for a seasoned operations leader who combines financial acumen, technical depth, and a relentless focus on operational excellence.

Experience

1. Business Operations Manager, Financial Services

   DXC Technology

   Apr 2022 — Present · Houston, TX, US

   In this position, I lead end-to-end business operations for enterprise IT outsourcing and managed services portfolios within the financial services sector. My role focuses on driving operational stability and financial rigor by coordinating strategic workflows between sales, delivery, and finance teams. I govern service delivery across global onshore and offshore teams, ensuring strict adherence to SLAs and KPIs. By applying advanced business analytics and risk modeling, I analyze complex portfolio data to provide actionable insights that guide critical contract and margin decisions, standardizing processes to enhance efficiency and mitigate delivery risks.My Key Achievements:• Championed Operational Excellence: Established a robust operating cadence and deployed structured risk assessments that eliminated single points of failure, driving SLA and KPI adherence consistently above 98%.• Maximized Contract Profitability: Boosted contract profitability by 15–20% through the implementation of targeted cost controls and refined delivery models, coupled with improved financial governance across key accounts.• Drove Strategic Cost Reduction: Engineered annual operational cost savings of up to $750K by automating workflows, transitioning manual reporting to real-time Power BI dashboards, and streamlining approvals, effectively reclaiming the capacity of 7-8 full-time employees.• Mitigated Delivery Risk: Reduced overall delivery risk by 25% by developing proprietary internal risk models to map dependencies on legacy systems and third-party vendors, leading to proactive mitigation plans developed in collaboration with key stakeholders.• Secured Multi-Million Dollar Renewals: Led end-to-end contract renewals for tens of millions in annual recurring revenue across Financial Services portfolios, owning full oversight of renewal strategy, client negotiations, and vendor management to maximize retention, protect margins, and drive revenue growth.

Education

• University of Houston, C.T. Bauer College of Business

  Bachelor of Business Administration - BBA, Finance

Skills

• Sap
• High-Performance Liquid Chromatography (Hplc)
• Microsoft Word
• Quality Control
• Microsoft Powerpoint
• Inspection
• Laboratory
• Analytical Chemistry
• Microsoft Office
• Quantitative Research
• Qualitative Research
• Microsoft Outlook
• Quality Assurance
• Karl Fischer Titration
• Testing
• Wet Chemistry
• Research and Development (R&D)
• Microsoft Access
• Research
• Autoclave
• Energy
• Icp-Oes
• Crude Oil
• Analysis
• Analytical Skills
• Data Analysis
• Chemistry
• Gas Chromatography
• Supervisory Skills
• Oil & Gas
• Petroleum
• Microsoft Excel
• Petrochemical
• Gas
• Factory