Michael Montemayor
Technical Support: Helper | Leader | Customer Advocate
- Role
- Director, Global Technical Support at Esri
- Location
- Redlands, CA, US
- LinkedIn followers
- 500 followers
About Michael Montemayor
I believe every interaction is an opportunity to build trust, support others, and do the right thing. I\'m in the business of helping people, and that principle guides my work every day.As a Technical Support leader, I focus on delivering the highest standards of service, with an emphasis on leadership, communication, and team development.I currently lead Esri Support Services, a global organization of 700+ professionals dedicated to helping users succeed with Esri technology. Our team includes managers, supervisors, technical account managers, analysts, and leads spread across multiple international support centers.Support is more than a function—it’s a relationship. Every customer interaction matters, and each one is a chance to strengthen our connection and build long-term confidence. This mindset defines the culture I’ve helped shape within Esri’s Technical Support organization.
Experience
Director, Global Technical Support
Nov 2023 — Present · Redlands, CA, US
Education
Saint Mary's University of Minnesota
MS, Resource Analysis
University of Montana
BS, Forest Resources Management
Skills
- Leadership
- Training
- Performance Management
- Crm
- Technical Support
- Program Management
- Oral & Written Communication Skills
- Customer Service
- Management
- Team Building
- Arcgis
- Strategic Planning
- People Development
- Employee Management
- Esri
- Gis
- Strategy
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