Michael Monforte
Regional Service Manager @FORTÉ
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WORK HISTORY
Regional Service Manager @FORTÉ
Tampa, FL, US
Leading regional managed services operations across the Southeast with responsibility for service delivery, customer experience, and operational consistency across multiple markets.Partner with regional and executive leadership to support service teams, strengthen SLA and KPI performance, and align field operations across a growing organization. Early focus includes onboarding, relationship-building with technicians and managers, post-acquisition integration, and establishing consistent service standards to support scale and customer confidence.
EDUCATION
Mercy University
Business Administration and Management, General
ABOUT MICHAEL MONFORTE
I’m a regional service operations leader with more than 30 years of experience building, stabilizing, and scaling multi-state field service organizations. My focus is on strengthening service delivery, improving customer experience, and driving consistent SLA and KPI based performance across complex regions.My leadership style is calm, structured, and people-focused. I bring clarity to fast-moving environments, build trust with technicians and managers, and create operational frameworks that support consistency particularly during periods of growth, integration, and organizational change.Throughout my career, I’ve led regional and national service teams across the Southeast and beyond, including organizations growing through acquisition. I have extensive experience aligning newly integrated teams, processes, and service expectations while maintaining continuity for customers and field staff. My background spans AV and low-voltage environments, including cabling, security, and managed service operations, allowing me to pair strong technical understanding with disciplined operational leadership.I’m known for building reliable service frameworks, improving utilization, reducing callbacks, strengthening communication, and restoring customer confidence in complex, multi-branch environments. I lead with integrity, accountability, and a long-term view of operational excellence.Core Strengths• Regional Service Leadership – Leading multi-state service teams, field operations, scheduling, and execution• Post-Acquisition Integration – Aligning teams, processes, and service standards following growth or consolidation• Technician Development & Performance – Coaching teams to meet SLA, KPI, and customer experience targets• Operational Process Improvement – Creating scalable workflows that reduce friction and increase consistency• Customer Escalation & Relationship Management – Calm, steady resolution that rebuilds trust quickly• AV & Low-Voltage Operations – Strong technical foundation supporting effective service leadership• Stabilizing Leadership Presence – Trusted for consistency, clarity, and composure in high-pressure environmentsI’m focused on building strong service teams, supporting technicians, and helping organizations scale service operations with consistency and confidence.
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