Michael Joseph
- Role
- Business Consulting Senior Manager at NTT DATA North America
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael Joseph
Experienced Owner and Program Manager with a demonstrated history of working in the…
Experience
Business Consulting Senior Manager
Aug 2019 — Present · Charlotte, NC, US
Current Engagement – Client Contact Center (Charlotte based bank merger/post-merger)\\\\n• Currently serving as program manager for multiple strategic priorities, including -(Contact Center Modernization – re-platform workforce management, IVR, voice/telephony, and messaging platforms to new target technologies; Contact Center impacts for migration of two credit card platforms to one target platform; Client segment changes (routing, readiness, and empowerment changes); and Ongoing operational reporting supporting select product and client segments)\\\\n• Managed Merger Program Office deliverables for Client Contact Center from business requirements to post-implementation\\\\n• Coordinated merger priorities with business-as-usual (BAU) projects and priorities to manage risk and mitigate issues\\\\n• Successfully merged two large regional bank contact center organizations to current, target contact center\\\\n• Internal to NTT, manage five consultants/managers providing career and administrative support\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Baylor University
BBA, Quantitative Business Analysis/Information Systems
1986 — 1991
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.