Michael Milnes
VP/Managing Director - Card Collections & Recoveries at OneMain Financial | Operations Executive in Financial Services | Expert in Operational Efficiencies, Cost Management, Customer Experience, and Talent Development
- Role
- VP Managing Director of Card Collections & Recoveries at OneMain Financial
- Location
- New Castle, DE, US
- LinkedIn followers
- 500 followers
About Michael Milnes
Strategic and innovative leader with over 25 years of experience, driving excellence…
Experience
VP Managing Director of Card Collections & Recoveries
Feb 2025 — Present · Wilmington, DE, US
VP/Managing Director of Card Collections & Recoveries• Accountable for all voice and non-voice collections activity across 3 call-centers – domestic and Near-Shore • Developed and executed strategies for the Card Recovery network, while enhancing third-party collection results • Manage an annual budget of an ~$15MM, while driving change initiatives within testing and execution across all facets of the business • Consistently exceeded all loss rate and performance expectations by partnering with Credit, Strategy, Finance, and Product Owners from across the business • Proven results in cost reduction and efficiency maximization across all aspects of the business while operating in an optimal and controlled environment • Created and fostered a culture of continuous improvement and excellence for our internal and external colleagues
Education
West Chester University of Pennsylvania
Bachelor's degree
1995 — 1999
Skills
- Project Management
- Vendor Management
- Process Engineering
- Call Centers
- Financial Services
- Risk Management
- Operations Management
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