Michael Michoff
Studying Bachelor of Science, Cybersecurity and Information Assurance at WGU | Help Desk Technician at SD IT Support
- Role
- Help Desk Technician at Sd It Support - It Consulting And Managed Services
- Location
- Roseville, CA, US
- LinkedIn followers
- 500 followers
About Michael Michoff
CompTIA A+ • Network+ • Security+ • CySA+ certified Help Desk Technician at SD IT…
Experience
Help Desk Technician
Sd It Support - It Consulting And Managed Services
Apr 2025 — Present
As a Help Desk Technician, I am responsible for providing efficient and effective technical support to clients, encompassing the handling of incoming client calls and the creation of detailed tickets within our PSA system. My core duties include diagnosing and resolving a wide range of common IT incidents, as well as escalating unresolved issues and service requests in a timely manner. I prioritize maintaining clear and proactive communication with clients, keeping them informed about incident progress and any planned changes. Furthermore, I actively participate in technology projects such as upgrades, rollouts, and onboarding processes. I also monitor system alerts to proactively address potential issues, manage client equipment and software inventory, accurately record time spent on service tickets, and maintain comprehensive documentation of all work and issue details.
Education
Sierra College
Associate's degree
2023 — 2024
Sierra College
Associate of Science - AS
2018 — 2021
Western Governors University
Bachelor of Science, Cybersecurity and Information Assurance
2025 — 2026
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