Michael Mevis
Vice President Customer Care at Crisis Prevention Institute
- Role
- Vice President Customer Care at Crisis Prevention Institute
- Location
- Appleton, WI, US
- LinkedIn followers
- 500 followers
About Michael Mevis
Expertise and passion, customer loyalty and unexpected levels of operational excellence.Accomplished leader with proven experience successfully executing service strategies for Fortune 500 companies. Results demonstrate the right leadership and strategy will improve customer satisfaction and loyalty while improving business performance and reducing expense. Have transformed traditional service centers into lead generation, resolution-focused interaction centers that improve sales and customer loyalty. Prosci Certified Change Practitioner and Lean/Six Sigma Black Belt provide a unique set of competencies to drive organizational change and improvement.
Experience
Vice President Customer Care
Apr 2020 — Present · Milwaukee, WI, US
Lead Crisis Prevention Institute’s North American operations. Develop and execute strategies that deliver growth through innovative service delivery and effortless customer experiences.
Education
University of Wisconsin–Oshkosh
Masters of Business Administration, Finance
University of Wisconsin-Stevens Point
BS, Business Admininstration, Computer Science & Management
Skills
- Back Office
- Health Insurance
- Leadership Development
- Business Transformation
- Sales Operations
- Strategy
- Lean Transformation
- Mar
- Customer Service
- Mutual Funds
- Operational Excellence
- Leadership
- Business Model Innovation
- Business Process Improvement
- Financial Services
- Lean Six Sigma
- Certified Lean Leader
- Life Insurance
- Fixed Annuities
- Call Centers
- Multi-Site Operations
- Business Unit Start-Up
- Call Center Start-Up
- Black Belt
- Team Leadership
- Creativity Skills
- Lean Consulting
- Insurance
- Communication
- Collaborative Problem Solving
- Change Management
- Customer Experience
- Emotional Intelligence
- Management
- Process Improvement
- Strategic Leadership
- Multi-Site Team Management
- Strategic Planning
- Employee Benefits
- Variable Annuities
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