Michael Metz
Lead Consultant at Pierce Washington
- Role
- Lead Consultant at Pierce Washington
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael Metz
Program Manager, Salesforce, Oracle CPQ, Testing and Deployment, and Technical System Support with demonstrated training, leadership, inventory control, customer service, billing and collection, and high volume call center experience in telecommunication industry. My special skill set exceeds in an operational environment, while maximizing employee productivity.
Experience
Lead Consultant
Jun 2022 — Present · Mooresville, NC, US
CPQ Functional Lead• Define business requirements, translate requirements into system specifications, support system development activities, document the solution for training, provide customer support, and support test execution.• Delivering CPQ quote-to-cash transformation.• Contribute to development of deployment and communication plans.• Act as a liaison between business users and technical team.• Document functional user requirements and technical specifications for use in the development cycle.• Contribute to system design reviews to identify potential issues.• Assist with systems test planning and test script development.• Lead project team through business process both current and new, capabilities and functional requirements definition.• Contribute to system design review to identify potential issues.• Effectively communicate and manage project risks.• Work alongside technical teams in system testing.• Develop deployment and communication plans.
Education
Suffolk County Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
1997 — 1999
Hofstra University
Bachelor of Business Administration (B.B.A.) (100 out of 124) credits completed, Computer and Information Sciences and Support Services
2002
Thomas Edison State University
Bachelor of Arts - BA
2018 — 2019
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