Michael Mendez
Global Operations, Program Management & Sales Effectiveness Leader with over 29 years in the cable, technology, & entertainment sectors, known for pioneering strategic initiatives & enhancing business operations.
- Role
- Director, Device Operations Tpx Product Experience & Readiness at Comcast
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
Experience
Director, Device Operations Tpx Product Experience & Readiness
May 2016 — Present · Philadelphia, PA, US
Leadership Communication & Sponsorship: Served as Plan of Record (POR) Innovation GTM Lead, driving strategic planning, securing leadership buy-in, & overseeing program management to maximize ROI for Comcast, NBCU, & Sky\'s next-generation products & long-range planning (LRP) opportunities. Device delivery on 90+ trials & delivered over 150K total devices, generating $1B in business opportunities across three entities. Directed device delivery/reclamation operations, ensuring seamless execution through effective communication with high-level stakeholders.Established Governance: Designed and managed Covid WFH (work-from-home (WFH) and VHOB (virtual-home-office-based) protocols, ensuring compliance with legal and reporting obligations while enhancing operational efficiency for corporate testing teams and external partners.Strategic Partnership Development: Built & led cross-departmental collaborations to align product strategies with evolving market trends, optimizing customer experience. Achieved a 75% reduction in deployment timelines & a 50% improvement in workforce productivity by reducing manual workflows.Device Lifecycle Management: Spearheaded inventory control, streamlined delivery logistics, optimized reclamation processes for efficiency across multiple product lines. Directed global device operations strategy for Comcast, NBCU, and Sky, managing cross-functional teams and a $1.5M annual device implementation.Trial & Vendor Support: Directed product trials for up to participants, leveraging analytics to optimize deployment logistics & inventory oversight. Oversaw vendor partnerships & device delivery operations to support app development & testing initiatives. Corporate Testing Environments: Managed corporate billing testing environments, ensuring seamless device support for developers, vendors, integrations, & VIP stakeholders across divisions & global entities.
Education
Bloomsburg University of Pennsylvania
Bachelor of Science
1992 — 1996
Skills
- Customer Service
- New Business Development
- Team Leadership
- Strategic Planning
- Product Management
- Call Center
- Program Management
- Email Marketing
- Salesforce.com
- Sales
- Cross-Functional Team Leadership
- Management
- Team Building
- Marketing Strategy
- Telecommunications
- Product Development
- Leadership
- Sales Management
- Call Centers
- Project Management
- Direct Marketing
- Product Marketing
- Advertising
- Marketing Communications
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