Michael Meldrum
Senior Learning Facilitator @Bell
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WORK HISTORY
Senior Learning Facilitator @Bell
Montreal, QC, CA
Deliver remote training sessions to Field Sales Agents- Provide training on brief product demonstrations, as well as in-depth sales techniques and strategies-Equip field sales agents with the knowledge and skills to build and maintain profitable customer relationships, close sales, and achieve KPIs (Key Performance Indicators)- Work closely with the instructional design team to ensure up-to-date and relevant training materials for small business sales specialists- Develop new training content and review existing material to ensure effectiveness and engagement for learners- Assess training program effectiveness and recommend changes to improve the learning experience and meet the evolving needs of our field sales agents- Take feedback from field sales specialists and stakeholders to make strategic recommendations in future trainings- Create a supportive and inclusive learning environment that empowers field sales agents to achieve their full potential and drive business growth.
EDUCATION
CEGEP - John Abbott College
Quebec College Diploma (D.E.C)
Seneca College of Applied Arts and Technology
Certificate in Adult Education / Staff Training
SKILLS
ABOUT MICHAEL MELDRUM
I am a learning and development professional skilled to motivate individuals and teams to infuse and streamline an exhilarating learning experience. I am devoted and focused on generating the “WOW” factor throughout every interaction with each individual or party.\"Michael is creative in finding different ways to explain and make sure everyone understands. He is friendly, dynamic and efficient. Like a mini-wheat with a sugar and a wheat side!\"- Team Manager Fido Solutions Inc. I am dedicated to boost leadership capabilities by defining and infusing a culture that promotes highly motivated players! Adult learning & development is not just a career, it’s his passion. Strengths: Adaptability Passionate Understanding and prioritizing needs Aligning objectives of the business Shape, Maintain & Solidify One of my biggest strengths is my adaptability. Working in an industry that is under constant evolution, I have to invest in understanding and prioritizing the needs of the customer in order to align them with the objectives of the business. By doing so, we as an organization can shape, solidify and maintain the “WOW” factor.
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