Michael McDonald

About Michael McDonald

With years of experience in sales and account management, I am a driven and results-oriented professional with a passion for technology and customer success. I have a strong background in enterprise SaaS sales. Specifically with Enterprise Resource Planning (ERP), Human Capital Management (HCM), and Customer Experience (CX) as well as a certificate in technology management from UC Santa Barbara. As a Commercial Sales Manager at Zendesk, I lead a team of 9 experienced field account executives, and align our vision and goals with the company\'s mission and culture.I leverage my skills in team leadership, communication, negotiation, and problem-solving to build long-term relationships with our clients, as well as deliver value-added solutions that meet their needs and expectations. I also coach and mentor various business development and partner teams while fostering collaboration across our peer network. Since joining Zendesk in August of 2021, I have consistently exceeded my quotas, and contributed to the company\'s success and reputation as a leading provider of customer service software.

Experience

1. Senior Manager, Commercial Sales Na West High Tech, Retail, Mfg

   Zendesk

   Mar 2025 — Present

   Responsible for leading a team of 9 Field Account Executives overseeing a $25M book of business. Focused on driving growth through customer retention, expansion, and new business acquisition. Accountable for strategic execution, sales performance, and team development to exceed revenue targets while ensuring customer success.

Education

• UC Santa Barbara

  Bachelor of Arts (B.A.)

• UC Santa Barbara

  Technology Management Program

Skills

• Microsoft Office
• Sales
• Enterprise Resource Planning (Erp)
• Public Relations
• Solution Selling
• Enterprise Software
• Event Planning
• Sales Management
• Global Hcm
• Cpr Certified
• Supply Chain Management
• Goal-Oriented Individual with Strong Leadership Capabilities
• Coaching and Scorekeeping for Organized Sports
• Powerpoint Development
• Proficient Communicator
• Entrepreneurship
• Social Media
• Cloud Computing
• Adult Cpr
• Lead Generation
• Team Leadership
• Microsoft Technologies
• Restaurant Management
• Proficient Using Sony Vegas Video Editing Software
• Business Intelligence
• Communication
• Photoshop
• Global Talent Acquisition
• Social Networking
• Teamwork
• Leadership
• Facebook
• Hcm Processes & Forms
• Social Media Marketing
• Software as a Service (Saas)
• Business Development
• Microsoft Excel
• Powerpoint
• Marketing
• Public Speaking