Michael Mathews
Multicultural Innovation Center
- Role
- Assistant Football Coach at East Providence School District
- Location
- Cranston, RI, US
- LinkedIn followers
- 500 followers
About Michael Mathews
Customer-centric and results-driven Service Delivery Manager with over 10 years of progressive experience in managing teams, optimizing service operations, and driving operational excellence in the financial services and investment sectors. Proven success in leading end-to-end service delivery functions, resolving escalations, ensuring SLA compliance, managing key stakeholder relationships, and implementing strategic improvements across systems and processes. Adept in managing cross-functional teams and collaborating with technology and business leaders to enhance the customer experience and operational performance.
Experience
Assistant Football Coach
East Providence School District
Apr 2023 — Present · East Providence, RI, US
Education
Johnson & Wales University
Bachelor of Sports Management; Associate degree, Hospitality Management; Business Management
2002 — 2006
Skills
- Sales
- Medicare
- Financial Services
- Strategic Planning
- Microsoft Excel
- Customer Service
- Salesforce.com
- Problem Solving
- Team Building
- Management
- Outlook
- Financial Reporting
- Time Management
- Health Insurance
- Finance
- Call Center
- Jd Edwards
- Process Improvement
- Call Centers
- Financial Analysis
- Public Speaking
- Business Process Improvement
- Negotiation
- Employee Benefits
- Research
- Team Leadership
- Six Sigma
- Insurance
- Lotus Notes
- Leadership
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