Michael Mason

About Michael Mason

As you can see, I love to take appropriate risks that others would not. Innovation is about changing your perspective to find something better. I am an instrumental part of the new digital economy where mobile apps, data and APIs are becoming the very fabric of business and people’s lives. Innovation is in my DNA. I am the winner of a Global Innovation Technology challenge sponsored by Unum, a fortune 250 company in financial and insurance services. I believe technology can make the world a better place and make peoples life’s easier, more productive, all while being fun. This is what I love to do through the creation of great software. I obsess over creating digital transformation technologies that matter, that are disruptive technologies and that delight users of my architected systems. I am a proven and tested IT Executive in the role of Assistant Vice President of Web Portal Development responsible for the innovation of insurance web portal enrollment systems for employers and employees with revenues $10 billion U.S. dollars. Unum is a U.S. based company operating in life, health, accident and disability insurance and financial sectors.I develop strong working relationships with technical staff, business stakeholders and able to gain their trust and credibility through my values, years of deep technical knowledge and subject matter expertise.I manage and lead the system’s stakeholders throughout the creative process, helping to inspire their vision and ensure a project’s technical success.

Experience

1. Principal and Senior Solutions Architect Mobile Architect

   Unum

   Apr 2015 — Present · Chattanooga, TN, US

   Value-driven Solutions Architect, Enterprise Architect and Mobile Architect with four years of experience in design and delivery of business-critical, customer-facing, self service solutions for highly complex Healthcare Claims and Customer Call Centers. I strive to bring a balance between the long and near-term objectives of the business in my partnership with business stakeholders and delivery teams, with a strong emphasis on customer-centric design and the customer experience throughout the solution.Mobile Solutions Architect with deep experience in iOS Mobile Application Development, moderate experience in Android Mobile Development, Self Service Web Portals, Customer Relationship Management, Web API, User Experience, Enterprise API, SOA, Document Management and Imaging, Cloud Integration, BPM and Robotic Process Automation.Net, Data Architecture, Microsoft, Security & Networking, Pega Robotic Desktop Automation, Pega Robotic Process Automation, Mobile Applications, Automated Texting Conversation Flows, Secure Email Messaging and Life Event Based Claims Processing. Salesforce Integration with existing legacy applications and other primary call center applications.I architect enterprise solutions that significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the contact center agents and automating their manual tasks, to fully automated self-service, I enable Autonomous Customer Experience (CX).Recently I have been spearheading call center architecture on machine learning, AI and sentiment analysis projects.* Customer Facing Artificial Intelligence and Avatars.* Development of Technical Roadmaps and Technical Strategies For Mobile and Web Portals for self Service Call Centers.

Education

• The University of Tennessee at Chattanooga

  Bachelor of Arts (B.A.), Chemistry

• The University of Tennessee at Chattanooga

  Master of Business Administration (M.B.A.) at The University of Tennessee at Chattanooga, Business Administration and Management, General