Michael Manno

About Michael Manno

Results driven IT professional with 20 years experience in financial services. Client Delivery Manager for Payments line of business at Finastra.Experienced in all aspects of product, program and project management (PMP, Lean six sigma green belt and ITILv4 Foundation certifications).Azure AZ-900 certified cloud delivery manager. SME for deployment, service operating models, security protocols and disaster recovery for sales and field operations. Guest speaker for webinar and sales conferences.Design and implement Agile Scrum and Kanban frameworks utilizing Jira Software. Lean Six Sigma utilized to improve quality and reduce waste.Improve synergies between sales, product and service delivery teams via data driven insights.Experience in designing and implementing operational risk controls and target operating models for development, UAT, client implementations and support. Proven track record leading cross functional teams in implementing and managing complex applications across a variety of technology stacks, including Azure and AWS. Experience managing co-located and remote personnel and external vendors. Competencies:Product, Program and project management (PMP)| Process improvement (SSGB)| ITILv4 Foundation| Azure, AWS, Jira Software, Service Desk and Tempo | Vendor management | Personnel management | Budget setting\\management | Personnel management | Wealth Management | Regulatory reporting (CCAR\\DFAST).Contact: M••••••••@gmail.com

Experience

1. Client Delivery Manager

   Finastra

   Sep 2019 — Present

   Client delivery manager for Payments line of business.Manage team of 70 personnel servicing 500 Payment clients hosted both in Azure and on-premise. Responsibilities include: release\\incident and problem management, disaster recovery, reducing technical debt, vulnerabilities, unmanaged privileged accounts, with a constant focus on production and improving service availability. Partner with senior account executives to create and demonstrate Azure deployment, service operating models, networking, security protocols, and disaster recovery standards for new opportunities and existing clients at Finastra. Featured speaker for Finastra webinars and sales conferences. Work in conjunction our hosting partner, Microsoft, in continuously improving the security, efficiency and resilience of our deployments.Improve Salesforce opportunity workflow to increase throughput and ensure cost estimate accuracy via creation of a standardized architecture review process. Create Total Cost of Ownership model for all Finastra hosted solutions to enable effective ROI decisions. Create client facing description of services and service operating model documentation for cloud hosted solutions.Improved service model via creation of front to back reconciliation process to improve request response times.

Education

• Chubb Institute

  Programing

• Stony Brook University

  Bachelor of Arts - BA, English, Biology

• State University of New York at Stony Brook

  Bachelor of Arts (B.A.), English, Biology

Skills

• Software Development Life Cycle (Sdlc)
• Market Data
• Pmp
• Program Management
• Business Process Improvement
• Management
• Financial Risk
• Trading Systems
• Requirements Analysis
• Data Warehousing
• Series 7
• Strategy
• Vendor Management
• Wealth Management
• Fixed Income
• Financial Reporting
• Analytics
• Business Strategy
• Business Analysis
• Project Management
• Business Intelligence
• Finance
• Sdlc
• Portfolio Management
• Enterprise Architecture
• Software Project Management
• Financial Services
• Mutual Funds
• Risk Management
• Process Improvement
• Equities
• Trading