Michael Manas
Technical Support Specialist at EssilorLuxottica
- Role
- Technical Support Specialist at EssilorLuxottica
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Michael Manas
Information Technology (IT) Support Specialist | 30+ Years of…
Experience
Technical Support Specialist
Oct 1997 — Present · 1 West 37th Street New York, NY, US
IT Support Specialist | 1997 – Present**- Provided Level 1 and Level 2 technical support, addressing end-user issues encompassing software, hardware, printers, active directory, and remote network connections. Demonstrated a knack for identifying and efficiently resolving issues to ensure minimal disruption- Supported the sales team by overseeing in-house iPad applications, managing data integrity, usage, replacement, and repair. Conducted small device configuration and deployment for internal users, contributing to seamless operations- Expanded support for the organization by taking on responsibilities in website administration, user profile creation, email account setup, and Windows server maintenance as needed. Maintained a holistic approach to IT support to meet varied organizational needs- Implemented incident creation, tracking, and resolution procedures, along with work order creation and fulfillment, in adherence to ITIL best practices. Ensured systematic and efficient handling of IT-related issues- Played a pivotal role in maintaining Cisco-related items, including cabling and switch configuration. Provided crucial support for Wide Area LAN (WLAN) and Cisco MPLS, contributing to the overall network infrastructure.**Key Achievements:**- Successfully resolved a diverse range of technical issues, earning a reputation for timely and effective problem-solving- Spearheaded the maintenance and support of in-house iPad applications critical to the sales team, contributing to enhanced productivity- Ensured the smooth functioning of website administration, user profiles, and email accounts, playing a crucial role in overall IT support for the organization- Adhered to ITIL best practices, contributing to a well-organized incident and work order management system- Maintained the integrity of Cisco-related infrastructure, including cabling, switch configuration, and support for WLAN and Cisco MPLS.
Education
Queens College
Bachelor's degree, Psychology
1979 — 1984
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.