Michael M.
L3 Principal System Engineer at NetScout Systems
- Role
- System Engineer at NETSCOUT
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Michael M.
TELECOM INTEGRATION ENGINEER IV Results-oriented Integration Engineer IV with…
Experience
System Engineer
Aug 2013 — Present · Plano, TX, US
Provide deployment and technical service for Netscout Network Monitoring systems• Work closely with customers to understand their telecommunication networks and perform configuration of Netscout products to ensure the systems meet customers\' needs• Interface with Netscout engineers across various departments to resolve issues and share technical and customer informationEssential Functions:• Integration, testing, administration and troubleshooting of telecommunications hardware and software systems• Configuration and customization of the systems to customers\' specifications• Provide report management and analysis• Supply information regarding assigned projects to other support groups and departments• Implementation of new technologies with support from other Netscout engineers• Develop and update procedures for installation, integration, test, and administration of Netscout systems• Conduct system acceptance testing with customers• Provide support to Sales through deployment of field trial systems• Assist with technical and pricing efforts in response to a proposal or tender request• Train customers on usage and administration of systems
Education
Stephen F. Austin State University
Computer Science
1987 — 1990
Southern Methodist University
Certification
2000 — 2010
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