Michael Ludwig

About Michael Ludwig

23 Years Cerner Millennium Experience 20 Years Pharmacy Technician…

Experience

1. Support Center Manager

   HPG

   Feb 2019 — Present

   Promoted to manage the delivery and development of support services offered by HPG in such a way that maintains high client satisfaction, high consultant satisfaction and high consultant retention. Maintains current consulting responsibilities as well as: •Manage and track to completion/resolution the incoming requests and issues of the customer by addressing it personally or assigning them to the appropriate Support Center Associate. •To be an effective Manager within the implementation, support and/or optimization team which may include team members from the customer, software vendors and other consulting firms. •To meet service level agreement commitments and the expectations of the customer. •Manage any obstacles or issues preventing the ability to meet service level agreement commitments directly with the customer. •Ensure on-call hours are equitably distributed among all Support Center Associates •Provide support, mentoring, and leadership to a team of highly skilled professionals •Articulate and deliver the company’s expectations and vision •Provide guidance and advice to senior leadership •Conduct recruiting interviews to evaluate Millennium skills, consulting skills, and implementation experience and make recommendations •Provide sales qualification and proposal support as subject matter expert •Assist customers with project planning to ensure milestones are achieved on time. •Resource for customers to discuss implementation obstacles, strategies, tactics, etc. •Assist with new employee orientation •Participate in the communication and resolution of any performance issues arising with team members •Conduct yearly employee evaluations

Skills

• Integration
• Documentations
• Emar
• Health Information Exchange
• Troubleshooting
• Leadership
• Electronic Medical Record (Emr)
• Business Process Improvement
• Informatics
• Inpatient
• Emr
• Cerner Ccl
• Process Improvement
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Healthcare Information Technology (Hit)
• Golive
• Healthcare Consulting
• Pharmnet
• Ambulatory Care
• Healthcare Industry
• Testing
• Information Technology
• Consulting
• Hl7
• Training
• Revenue Cycle
• Cpoe
• Hipaa
• Healthcare Management
• Project Planning
• Careadmin/Mobile
• Software Documentation
• Health Information Management
• Healthcare Information Technology
• Inpatient Care
• Ehr
• Business Process
• Eprescribe
• Healthcare
• Ambulatory