Michael Lucero

at Oracle Corporation

Role: Executive Escalation Management at Oracle
Location: Los Angeles, CA, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Michael Lucero

Provide weekly updates with customers as to progress being made on support incidents. Log bugs with the development team and coordinate timelines as to when a patch will become available.Work with program management to make sure patches are available on or before expected deadlines.Escalate critical issues to make sure deadlines are met. Proficient with Excel, Word, Windows 10, Unix, working with middleware such as WebLogic and Seebeyond software.

Experience

Executive Escalation Management
Oracle
May 2022 — Present · Los Angeles, CA, US

Education

California State University, Los Angeles
BS, Computer Information Systems
1999

Skills

Disaster Recovery
Integration
Business Process
Sun
Weblogic
Middleware
Program Management
Unix
Eai
Databases
Jcaps
Solaris
Agile Methodologies
Java Enterprise Edition
Enterprise Software
Enterprise Architecture
Troubleshooting
Solution Architecture
Sql
Service-Oriented Architecture (Soa)
Web Services
Software Development
Esb
Soap
Jms
Soa

Contact information

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Work email
•••••@oracle.com
Personal email
•••••@•••••.com
Direct dial
+12•••••••04

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Current company

Oracle

IT Services and IT Consulting · 10K employees · Founded 1977 · 2300 Oracle Way, Austin, Texas, 78741, US

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on. This LinkedIn page serves as Oracle’s official global company presence, connecting our team, customers, and partners worldwide. If you’d like to join us, please visit our Careers page: https://www.oracle.com/corporate/careers/ For investor news, SEC filings, and financial information about Oracle (NYSE:ORCL), please visit https://investor.oracle.com/home/. Follow us on X: x.com/oracle Like our page on Facebook: facebook.com/Oracle/ Follow us on Instagram: instagram.com/oracle/

oracle.com

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About Michael Lucero

Experience

Executive Escalation Management

Education

California State University, Los Angeles

Skills

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