Michael Marcelino
Manager, Customer Success - Enterprise 🚀 | Expert in SaaS Sales, Project Management, Onboarding & Client Success 🌐 | Driving Growth Strategically 🎯 | Passionate about Fitness & Wellness 🏋️♂️ | Avid Traveler 🌍✈️
- Role
- Manager, Customer Success (Enterprise & Mega Markets) at ABC Fitness
- Location
- Delray Beach, FL, US
- LinkedIn followers
- 500 followers
About Michael Marcelino
Hi, I’m Michael Marcelino. I build and scale Customer Success functions that drive…
Experience
Manager, Customer Success (Enterprise & Mega Markets)
Apr 2024 — Present · FL, US
As a Manager, Customer Success for Enterprise & Mega Clients at ABC Fitness Glofox, my role encompasses:• Leadership: Managing, leading, and inspiring a team of Enterprise Customer Success Managers to excel in their roles and deliver exceptional client service.• Client Relationship Management: Building and nurturing key client relationships within the fitness and SaaS sectors.• Strategic Planning & Execution: Guiding the successful onboarding and integration of clients onto our platform.• Customized Solutions: Developing tailored strategies to address unique business challenges, boosting customer satisfaction and retention.• Data-Driven Decision Making: Leveraging analytics to drive strategic decisions and uncover opportunities for growth.• Innovation: Employing creative problem-solving to enhance operational efficiency and achieve financial objectives.Dedicated to empowering fitness entrepreneurs through comprehensive management solutions, I combine strategic leadership with a passion for client success.
Education
Florida Gulf Coast University
70+ Credits , Business Administration and Management, General
2011 — 2013
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