Michael Lofton

About Michael Lofton

With an accomplished background in retail management, I am adept at overseeing daily operations, driving sales, and providing exceptional customer service. I bring my expertise in strategic planning, personnel management, inventory control, and budgeting to ensure optimal store performance. My key strength lies in my ability to devise and execute sales and marketing plans that align with company objectives. I have a proven track record of controlling operational costs and maintaining inventory levels while ensuring merchandising and visual displays meet company standards. A strong believer in people power, I have extensive experience in hiring, training, and supervising store staff. I am committed to creating a safe and positive work environment by regularly conducting safety-focused store meetings and providing timely feedback. Maintaining confidentiality and fostering open communication are top priorities for me. With a customer-first approach, I aim to deliver superior customer service experiences, promptly responding to management requests, and resolving customer issues. My strong focus on accurately handling assets and controlling inventory loss has resulted in significant cost savings and improved efficiency. I take pride in ensuring the accurate and timely completion of reports and documents necessary for operational transparency. Community involvement and maintaining a positive brand image in the local area are integral to my role. I actively participate in community events, collaborate with other business leaders, and ensure our company\'s mission is well represented. I constantly monitor retail competitors\' practices to assess their impact and adjust our operations accordingly. Endowed with a robust problem-solving skill set, I ensure the smooth running of the store even in after-hours emergencies, while maintaining the security of all cash and store receipts, and overseeing facility maintenance. Upholding safety rules and regulations is a fundamental part of my role as I strive to maintain a secure and productive work environment

Experience

1. Sr Human Resources Business Partner

   Amazon

   Apr 2024 — Present · Houston, TX, US

   Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear- Prioritize the employee experience and follow up on matters that are critical to protecting it, such as safety, pay and scheduling. Propose solutions and take partners to resolve issues quickly. Ensure that next steps are consistently communicated to employees- Participate in talent development and talent management processes with business leadership. Respectfully challenge talent outcomes and ensure business leaders are trained to conduct effective career growth and performance management discussions. Provide feedback and coach leaders to successfully manage complex employee issues while meeting organizational goals- Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health- Set culture and talent goals with business leaders. Review culture and talent management data regularly, create action plans to address opportunities and routinely assess their effectiveness. Champion change focused on creating and fostering a diverse, equitable and inclusive environment for all employees.

Education

• The University of Southern Mississippi

  Bachelor's degree, Banking, Corporate, Finance, and Securities Law

  2005 — 2008

• Pearl River Community College

  Associate of Arts (A.A.)

  2002 — 2004