Michael Litton

About Michael Litton

As a Field Services Engineer at Abbott, I specialize in maintaining and repairing Alinity S and Alinity C diagnostic instruments, ensuring compliance with FDA standards and supporting critical diagnostics for blood and organ procurement centers. My role focuses on troubleshooting complex mechanical and electrical issues to ensure the optimal performance of instruments valued at over $1 million. With a foundation in mechanical engineering and a strong background in customer support, I train clients on instrument operation and efficient workflows, fostering reliability and accuracy in diagnostics. Proficient in leadership and SolidWorks, I am dedicated to enabling smooth operations and delivering value to healthcare professionals.

Experience

1. Field Services Engineer

   Abbott

   Jan 2022 — Present · Palo Alto, CA, US

   Instrument Maintenance & Repair: Conduct comprehensive maintenance and repairs on Alinity S and Alinity C instruments, collectively valued at over $1 million, ensuring optimal functionality and adherence to FDA regulations. These instruments played critical roles in patient diagnostics, directly impacting blood centers and organ procurement centers-Troubleshooting Expertise: Diagnose and resolve complex mechanical and electrical issues for instruments consisting of over parts, safeguarding reliable operation and accuracy in patient results-Customer Training & Support: Train customers on efficient operation and utilization of diagnostic instruments, fostering smooth workflows and ensuring maximum performance and reliability of the equipment-Rapid Response Service: Consistently demonstrate adaptability by traveling to remote sites on short notice to address urgent repair needs, minimizing downtime-Mentorship & Team Support: Mentor new team members by providing troubleshooting guidance and promoting technical skill development-Data-Driven Reliability Improvements: Leverage advanced AI and data analytics platforms (Copilot, Neuron N7, Power BI, Logi-cal, and ThingWorx) to proactively detect service gaps, improve reliability, and enhance predictive maintenance processes-Software Expertise: Serve as a Logi-cal software specialist, educating team members on its capabilities to identify issues early and ensure consistent system performance. Educate team members on utilization of copilot and general AI applications for increased productivity

Education

• University of Nebraska-Lincoln

  Bachelor's degree, Mechanical Engineering with minors in Biomedical Engineering and Mathematics