Michael Little
Cx Director @Rain
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WORK HISTORY
Cx Director @Rain
New York, NY, US
EDUCATION
Hyles-Anderson College
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT MICHAEL LITTLE
Customer Experience leader with 15+ years of success building and scaling high-performing global support operations in fintech, SaaS, and B2B/B2C environments. I\'ve led teams of 150+ and improved efficiency by 30% through smart automation, AI-powered tools, and workflow optimization.Whether deploying self-service strategies that reduce inbound volume, boosting CSAT through cross-functional alignment, or turning support into a driver of growth—I bring a calm, data-informed, and people-first approach to operational leadership. I\'ve done this across three successful fintechs: Lending Club, Uplift (acquired by Upgrade), and Bilt Rewards.
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