Michael Lim
Senior Sales Analyst @ Amazon Web Services (AWS) | Financial Analysis, Account Management
- Role
- Senior Sales Analyst at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Michael Lim
Technical Billing & FinOps Manager at Sardine, owning the full order-to-cash…
Experience
Senior Sales Analyst
Jan 2022 — Present · Seattle, WA, US
Collaborated with account managers and technical account managers to forecast revenue for clients seeking to scale AWS operations in cloud infrastructure. Facilitated client calls, extracted customer user reports (CUR), and produced financial data and analysis to support customer growth and expansion initiatives. Identified a revenue discrepancy among a specific group of customers resulting from system limitations in computational logic, leading to underbilling according from contractual terms. Developed a SQL and Excel-based system to extract and analyze the revenue discrepancy, enabling the billing team to accurately bill and rectify the revenue shortfall, resulting in approximately $1.5 million in recovered revenue. Received recognition and an award for developing a cloud billing process tailored to bill a custom contract for EC2 spot instances at a gross level, resulting in an annual recurring revenue increase of year over year. Collaborated closely with Product and Marketing teams to successfully launch a new product announced at Amazon re:Invent, known as Partner Led Enterprise Support (PLS 2.0). This product, officially unveiled on November 27, 2023, expanded the portfolio of services offered, as detailed in the following announcement: https://aws.amazon.com/about-aws/whats-new/2023/11/enhanced-capabilities-partner-led-support/ Achieved and sustained a 98% accuracy rate in sales operations for Enterprise Support throughout 2023. Possess extensive experience in writing and constructing Root Cause Analyses (RCAs) and Corrections of Error (COEs) to address accuracy issues and resolve defects in sales and revenue operations.
Education
Southern Virginia University
Bachelor of Business Administration - BBA, Business Management & Leadership – Concentration in Finance and Accounting
2012 — 2018
FM BISA
Financial Management Internship
2017
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